Kate’s Club Overview

Kate’s Club is a leading Atlanta-based non-profit organization that empowers children and teens, their families, and young adults facing life after the death of a parent, sibling, caregiver or someone important to them. By creating a safe and uplifting space, Kate’s Club guides bereaved children, teens and young adults through their grief journey and helps them understand, share and process their grief and turn a tragic loss into a source of empowerment and resilience.

Kate’s Club will always recognize the benefit of in-person grief support, but we also know some grievers are unable or unwilling to reach a physical destination for in-person programs. Kate’s Hub is an online community that scales the impact the organization can make. It is a virtual, secure, and self-activated resource that is accessible around the clock. It is rich with photo and video content, questions and prompts, space for self-expression, and resources for grieving individuals and those who support them.

Job Title: Online Community Manager & Content Strategist

Kate’s Club is seeking an Online Community Manager & Content Strategist to play a critical role in ensuring our digital platform, Kate’s Hub, is as valuable, connective, and compelling as possible. This person will work collaboratively with our program and marketing teams, and our platform provider, to grow, nurture, and manage an engaged community of Hub members.They will also serve as an ambassador for Kate’s Club, our values and grief support practices, on Kate’s Hub.

Duties and Responsibilities

Community & Platform Management

• Create, implement, and optimize a user - or Kate’s Hub member - engagement strategy to build positive relationships, encourage collaboration, and provide members with access to the right resources.
• Contribute to day-to-day platform planning, execution, measurement, and reporting.
• Determine metrics for the community engagement, monitor performance, proactively optimize and adjust as needed including use of referral incentives, etc.
• Ensure questions and member posts receive a prompt response.
• Optimize community engagement levels; set up new communities and invite members as appropriate.
• Moderate - and manage other community moderators - to maintain a safe and secure space; work closely with program team to manage any concerns.
• Generate and maintain conversation on all micro-communities within the platform.
• Collaborate with marketing and program teams to generate excitement in advance of upcoming events, while providing support to successfully launch new initiatives.
• Stay up-to-date with new digital technologies, community trends, and Mighty Network platform changes and enhancements.
• Understand and strengthen integration of Kate’s Hub with other software Kate’s Club utilizes: Constant Contact, Apricot, Zoom, etc.

Content Strategy & Creation

• Work in partnership with program team to develop and implement a content plan and editorial calendar.
• Create engaging and shareable content for all members and groups. Utilize content to drive engagement.
• Participate in Kate’s Club programs, trainings, etc. to ensure all content adheres to Kate’s Club voice and program best practices, and is relevant and up-to-date.
• Interview community members to gather testimonials and generate ideas for improvement on connectivity and content.
• Collaborate with marketing to ensure brand consistency and stay up-to-date on new marketing initiatives, program, and service developments.
• Work with marketing to optimize Search Engine Optimization driven content to increase recruitment of new members.

Qualifications and Skills

The ideal candidate loves people and creating connections between individuals, has exceptional communication, organization, and online engagement skills, and is experienced in creating and publishing content - written, video, audio, etc. - that adheres to a prescribed brand voice and guidelines. More specifically:

• An independent self-starter who is highly motivated by Kate’s Club vision and purpose: to create a world in which it’s okay to grieve.
• A creative, resourceful problem solver and multi-tasker comfortable with the dynamic environment of a growing non-profit.
• Must learn quickly and work independently.
• Excellent verbal and written communication and interpersonal skills.
• Experience in the digital content space and ability to educate others on how to utilize this and a digital platform.
• Mental health or grief support experience is a plus, but not required.
• Experience with managing Mighty Network communities is a plus, but not required.
• Bachelor's degree preferred.
• Professional, consistent, reliable and proactive in job duties.
• Available during traditional work hours with some weekends and weekday evenings.
• Hybrid working model with Wednesdays plus two days in the office.

Salary and Benefits
This position is full time. Salary is $50,000-$55,000 annually, depending on experience. Paid time off, health benefits and professional development opportunities are provided.

Application Process

To apply, please submit the following to [email protected]:

1. Resume
2. A cover letter, no more than 2 pages in length that includes a narrative description of your relevant skills and experience.

Deadline to apply: April 7, 2023.